Customer Service Awareness e Learning Course


This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service

This course will cover the following areas:

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognising & adapt to customer behaviour styles
  • Managing customer satisfaction levels

eLearning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.

The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A CPD certificate can be downloaded on completion.


There are no reviews yet.

Be the first to review “Customer Service Awareness e Learning Course”

Your email address will not be published. Required fields are marked *

Customer Service Awareness e Learning Course

Your staff are often the public face of your organisation. It is essential that they make a good impression on prospective customers. This Erudition CPD certified e Learning course will equip learners with the knowledge and skills to display great interpersonal skills leading to a positive impression of your organisation.